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Orders, Shipping & Returns Policies

Refunds are accepted for faulty or damaged goods only. Please see below for further clarification on each product category:


  • FREE shipping for all orders over $100
  • Flat rate of $12.95 for all other orders except labels. Labels are flat rate of $2

Custom Orders

  • Custom orders cannot be cancelled or changed once order placed and paid for. Please make sure you are mindful of the space allowed for your custom text. If you are unsure please email megan@thesassery.com.au and I will gladly help you out before purchasing.

Vinyl Decals

  • Please be mindful of the size of the decal you are ordering and the size of the object you are placing the decal onto. Returns and refunds cannot be accepted due to decal not fitting onto your desired item
  • Returns and refunds are not accepted for not placing the decal properly or for not following instructions on how to place the decal properly
  • Drink bottle photographs on this site are for the 500ml and 750ml stainless steel drink bottles. Pink, Pearl and Grey are all 500ml and the Rose Gold is 750ml. Please do not purchase a decal that will not fit onto your drink bottle size.

Candles and Melts

  • Refunds are not accepted due to change of mind or not liking the scent. I am happy to swap to another scent for you so long as your candle is not a custom design and that you are happy to pay return postage.
  • Refunds are accepted for faulty or damaged goods only